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Direct Care Innovations
Resources for All Users
Resources for All Users
These resources are applicable to both Service Provider Mode and Fiscal Intermediary Mode.
Supervisors and Employers
User Guide: Complete Client Registration
User Guide: Authentication
User Guide - Care Management
User Guide - EVV Workflow for Employers
User Guide - EVV Workflow for Supervisors
Why Can't I Approve an Entry?
See all 22 articles
General
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How does DCI calculate my mileage?
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Employee Profile Overview - Video
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Create and Verify Punches: An Employee's Guide - Video
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Check Authorization - Video
Is the DCI mobile app draining my phone’s battery?
User Guide: EVV Workflow for Employees
See all 66 articles
Mobile App
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Mobile App - Base User Video
Tip Sheet: Completing Pending EVV Verifications
Unable to Access DCI Mobile App on Android Device
End User Guide - Mobile App
Billing and Authorizations
Admin Guide: Billing Module
User Guide - Add/Edit HCPCS/CPT Codes
Admin Guide: Reconcile Billing Batches
Admin Guide: Write Off Batches
Billing Team Cheat Sheet
Admin Guide - Authorization Remaining Balance Adjustments
See all 10 articles
Payroll
Void a Punch
Admin Guide: Payroll Module
Admin Guide: Reconcile Payroll Batches
Admin Guide - Payroll Batch Validations
Admin Guide - Pay Type Codes
Create Payroll Batch
Admin Tasks
Create Client Profile
Create Cost Center
Create Funding Accounts
Business Rule List
Admin Guide: Note Sub Types
Admin Guide: Custom Fields
See all 27 articles
Training Module
Training Player - End User Guide
Admin Guide - Training Module
Training Module - End User Guide
View Profile Certifications
Online Training
Set up Certifications - Video
See all 11 articles
Release Notes
June 2020 Release Note for Service Providers
June 2020 Release Notes for Fiscal Intermediaries
February 2020 Release Notes
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