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Direct Care Innovations
Resources for All Users
Resources for All Users
These resources are applicable to both Service Provider Mode and Fiscal Intermediary Mode.
Supervisors and Employers
User Guide: Complete Client Registration
User Guide: Authentication
User Guide - Care Management
User Guide - EVV Workflow for Employers
User Guide - EVV Workflow for Supervisors
Why Can't I Approve an Entry?
See all 22 articles
General
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How does DCI calculate my mileage?
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Employee Profile Overview - Video
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Create and Verify Punches: An Employee's Guide - Video
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Check Authorization - Video
Is the DCI mobile app draining my phone’s battery?
User Guide: EVV Workflow for Employees
See all 66 articles
Mobile App
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Mobile App - Base User Video
Mobile App Guide - Pin or Password
Mobile App Guide - E-Signature
Mobile App Guide - Picture EVV
FAQ: How Does DCI use Client Photos?
Tip Sheet: Completing Pending EVV Verifications
See all 8 articles
Billing and Authorizations
Admin Guide: Billing Module
User Guide - Add/Edit HCPCS/CPT Codes
Admin Guide: Reconcile Billing Batches
Admin Guide: Write Off Batches
Billing Team Cheat Sheet
Admin Guide - Authorization Remaining Balance Adjustments
See all 10 articles
Payroll
Void a Punch
Admin Guide: Payroll Module
Admin Guide: Reconcile Payroll Batches
User Guide: Payroll Process
Admin Guide - Payroll Batch Validations
Admin Guide - Pay Type Codes
See all 7 articles
Admin Tasks
Create Employee Profile
Create Client Profile
Create Cost Center
Create Funding Accounts
Business Rule List
Admin Guide: Note Sub Types
See all 28 articles
Training Module
Training Player - End User Guide
Admin Guide - Training Module
Training Module - End User Guide
View Profile Certifications
Online Training
Set up Certifications - Video
See all 11 articles
Release Notes
October 2020 Release Notes
September 2020 Release Notes
June 2020 Release Note for Service Providers
June 2020 Release Notes for Fiscal Intermediaries
February 2020 Release Notes
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