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Guardian Request for Client Services - Video

If you would like to receive services on a particular day, you can submit a request for services using DCI. To do so:

  1. Click “Clients” on the sidebar.
  2. Select the client from the table.
  3. Click the Schedule tab.
  4. On the Scheduling Module, click actions.
  5. Click “New Request”
  6. Complete the request form. Select the date, start time, end time, service, and employee you would prefer to work.
    1. If the employee is unavailable, your coordinator might schedule a different employee.
    2. Add any particular notes for the request, if needed.
  7. The request will appear on the schedule as pending and has been sent to your coordinator for review. You will receive a notification when this review is complete.
    1. If the request is approved, the shift will appear blue on the schedule.
    2. If it is rejected, it will no longer appear and your coordinator will provide you details as to why it was rejected.
    3. If you would like to cancel your request, please contact your coordinator.
Have more questions? Submit a request

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