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Change Login Information - Video

To change your password, pin, security question, email address, or username:

  1. Sign into your Personal Profile
  2. Click your username in the top right corner
  3. Click “Settings”

Change Password

Complete steps 1-3 above.

  • Enter current password in the “Current Password” field
  • Enter your new password in the “New Password” field
  • Re-type your new password in the “Confirm Password” field
  • Click “Change Password”
  • Click “Yes” on the confirmation window
  • A green alert message will appear that reads “Password Changed Successfully!”

NOTE: Your password must be at least 8 characters, and contain three out of the four following characters: lowercase letter, uppercase letter, number, special character. Passwords may not contain 3 consecutive letters of your username.

Change Pin

Complete steps 1-3 above.

  • Click “Change Pin” on the sidebar
  • Enter your password and click “Verify”
  • Enter your new pin in the “New Pin” field
  • Re-type your new pin in the “Confirm Pin” field
  • Click “Change Pin”
  • Click “Yes” on the confirmation window
  • A green alert message will appear that reads “Pin Changed Successfully!”

NOTE: Your pin is a 4 digit number that can be used to log in to your Personal Profile from a mobile device.

Change Security Question

Complete steps 1-3 above.

  • Click “ Change Security Question” on the sidebar
  • Enter your password and click “Verify”
  • Select a question from the dropdown menu
  • Enter the security answer in the “Answer” field. This field is case sensitive.
  • Click “Submit”
  • Click “Yes” on the confirmation window
  • A green alert message will appear that reads “Security Question Changed Successfully!”

Change Email Address

Complete steps 1-3 above.

  • Click “Change Email” on the sidebar
  • Enter your new email in the “New Email” field
  • Re-type your new email in the “Confirm Email” field
  • Click “Change Email”
  • Click “Yes” on the confirmation window
  • A green alert message will appear that reads “Email Changed Successfully!”

Change Username

Complete steps 1-3 above.

  • Click "Change Username" on the sidebar
  • Enter your new username
  • Click "Change Username"
  • A green alert message will appear that read "Username Change Successfully!"

Forgot your password? See the "Forgot your Password" How-To.

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